Report the ad
Servicenow Training By Pradhika Technology - Hyderabad
Saturday, 21 February, 2015
No photo
Item details
City:
Hyderabad, Andhra Pradesh
Offer type:
Offer
Item description
Content
Audience:
o Functional Owner, Administrators and Implementers
o Any Programmers
o DataBase developers/administrators
o Testing professionals
o Enterprise Resource Planning professionals
o Customer Relationship Management professionals
o Business Intelligence professionals
o Business Process Management professionals
o Middleware tool consultants professionals
o Any degree Freshers
o HP Service managers professionals
o BMC Remedy professionals
o Computer Associates Service Desk Managers professionals
o IBM Smart Cloud Desk Engineers professionals
o ITSM/ITIL professionals
o Ticketing tool Professionals
o Business Analyst/System analyst
Course Objectives:
Explain Service-Now.com key features and benefits.
Understand core Service-Now.com applications and modules.
List the high-level setup steps for the mandatory dependencies.
Understand the high-level process involved in implementing Service-Now.com ITSM
platform (post-mandatory-dependency-implementation)
Describe how the out-of-box Self-Service Application pages display.
Describe options for configuring Self-Service Application Initial Landing Pages.
Explain how to verify the initial implementation.
Describe which major ITIL/ITSM features are supported by Service-Now.com, including
multi-currency price list support.
Create a basic request, move to change and problem, and create a knowledge-base entry.
Explain the source of ticket types used in Service-Now.com.
Create and maintain SLAs.
Create and maintain Service Catalog.
Describe the main features and functionality of Service-Now.com Applications
Snow Admin Course Topics:
1) Core Configuration
–Configure Navigation, Search and UI Options
–Manage Lists, Filters, and Forms
–UI Policies, Data Policies, UI Actions, Business Rules and Client Scripts
–Use the ServiceNow Mobile Platform
–Activate Plugins
2) User Administration
–Configure User Accounts
–Add Groups and Assign Users to Groups
–Assign Roles
3) Manage Data with tables and CMDB
–Learn How to Manage Data with Tables
–Work with the CMDB to add New Configuration Items (CIs)
4)Manage Data with Import Set and Update Set
–Work with Import Sets
–Create and Apply Update Sets
5) Process Application
–Work with Knowledge Base
–Create and Populate Service Catalog Items and Order Guide
6) Core Application Administration
–Set up Email Notifications and SMS Alerts
–Learn about Upgrade Process and Release Cycle
–Implement Contextual Application Security
–Record Baseline Performance Statistics
7)Service Administration
–Create and Modify Reports
–Create and Apply SLAs
–Customize and Brand Your Instance
–Use Social IT Capabilities
Course Fee:
Single Nomination:
INR 22,000
OUR COURSES
WebSphere
SAP
Oracle
Java
Microsoft
Tibc
PROFESSIONAL COURSES
WebMethods Development
Teradata Development
Shell Scripting
Linux/Unix Administartion
Testing Tools
Android Application Development
Hadoop - Bigdata Development
salesforce crm
Ruby on rails online training
Iphone Developemnt
PYTHON online training
Address
Rakesh Kumar
91 9700330693
1 234 200 0813
info@pradhikatechnology.com
pradhikatechnology@gmail.com
Audience:
o Functional Owner, Administrators and Implementers
o Any Programmers
o DataBase developers/administrators
o Testing professionals
o Enterprise Resource Planning professionals
o Customer Relationship Management professionals
o Business Intelligence professionals
o Business Process Management professionals
o Middleware tool consultants professionals
o Any degree Freshers
o HP Service managers professionals
o BMC Remedy professionals
o Computer Associates Service Desk Managers professionals
o IBM Smart Cloud Desk Engineers professionals
o ITSM/ITIL professionals
o Ticketing tool Professionals
o Business Analyst/System analyst
Course Objectives:
Explain Service-Now.com key features and benefits.
Understand core Service-Now.com applications and modules.
List the high-level setup steps for the mandatory dependencies.
Understand the high-level process involved in implementing Service-Now.com ITSM
platform (post-mandatory-dependency-implementation)
Describe how the out-of-box Self-Service Application pages display.
Describe options for configuring Self-Service Application Initial Landing Pages.
Explain how to verify the initial implementation.
Describe which major ITIL/ITSM features are supported by Service-Now.com, including
multi-currency price list support.
Create a basic request, move to change and problem, and create a knowledge-base entry.
Explain the source of ticket types used in Service-Now.com.
Create and maintain SLAs.
Create and maintain Service Catalog.
Describe the main features and functionality of Service-Now.com Applications
Snow Admin Course Topics:
1) Core Configuration
–Configure Navigation, Search and UI Options
–Manage Lists, Filters, and Forms
–UI Policies, Data Policies, UI Actions, Business Rules and Client Scripts
–Use the ServiceNow Mobile Platform
–Activate Plugins
2) User Administration
–Configure User Accounts
–Add Groups and Assign Users to Groups
–Assign Roles
3) Manage Data with tables and CMDB
–Learn How to Manage Data with Tables
–Work with the CMDB to add New Configuration Items (CIs)
4)Manage Data with Import Set and Update Set
–Work with Import Sets
–Create and Apply Update Sets
5) Process Application
–Work with Knowledge Base
–Create and Populate Service Catalog Items and Order Guide
6) Core Application Administration
–Set up Email Notifications and SMS Alerts
–Learn about Upgrade Process and Release Cycle
–Implement Contextual Application Security
–Record Baseline Performance Statistics
7)Service Administration
–Create and Modify Reports
–Create and Apply SLAs
–Customize and Brand Your Instance
–Use Social IT Capabilities
Course Fee:
Single Nomination:
INR 22,000
OUR COURSES
WebSphere
SAP
Oracle
Java
Microsoft
Tibc
PROFESSIONAL COURSES
WebMethods Development
Teradata Development
Shell Scripting
Linux/Unix Administartion
Testing Tools
Android Application Development
Hadoop - Bigdata Development
salesforce crm
Ruby on rails online training
Iphone Developemnt
PYTHON online training
Address
Rakesh Kumar
91 9700330693
1 234 200 0813
info@pradhikatechnology.com
pradhikatechnology@gmail.com
Related ads
Servicenow Admin and Development Training (Hyderabad, Andhra Pradesh)
…ServiceNow Training guarantees you a successful career KBS Training Institute is known for the…
Servicenow AdministrationTraining (Hyderabad, Andhra Pradesh)
…ServiceNow Administration Training helping candidates acquire reputed positions KBS Training…
WebSphere BPM v8.5 Development Online Training By Pradhika Technology (Hyderabad, Andhra Pradesh)
COURSE CONTENT 1. Understand the IBM Business Process Management products Version 7.5 and the life…
SAP BI Online Training By Pradhika Technology (Hyderabad, Andhra Pradesh)
COURSE CONTENT: •Enterprise Architecture. •Introduction to ERP •Introduction to Data warehousing…
ONLINE TRAINING WEBSPHERE TOOLS www.pradhikatechnology.com PRADHIKA Technology is one of the…
WebMethods Development online Training by Pradhika Technology (Hyderabad, Andhra Pradesh)
Session-I Introduction to Integration Introduction to Integration Tools Introduction to EAI, B2B…
Trainingsync provides online training on ServiceNow in Hyderabad. We are the best ServiceNow Online…
Servicenow Training @ KBS Training Institute (Hyderabad, Andhra Pradesh)
…KBS Training Institute is the modern day learning place. With efficient management program and by…
ServicenowAdministrationTraining (Hyderabad, Andhra Pradesh)
…ServiceNow Administration Training guarantees reputed roles in enterprises KBS Training Institute…
Servicenow Development Training (Hyderabad, Andhra Pradesh)
…Servicenow development training promises you an unprecendented career growth KBS Training…
